Privacy Policy

Last Updated: June 30, 2025

Fix My Hot Tub and Wellness Shop (“we,” “us,” or “our”) are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, book services, or interact with our team.

By using our website or services, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information You Provide

Name
Email address
Phone number
Service address
Billing information (credit card details are processed securely by third-party payment providers)
Appointment details and service history
Communications with our team (emails, phone calls, or form submissions)

Automatically Collected Information

IP address
Browser type and device information
Pages visited and time spent on the site
Referring website or source

This information is collected using cookies and analytics tools to improve website performance and user experience.

How We Use Your Information

Schedule and manage service appointments
Communicate about services, pricing, and appointment updates
Process payments and pre-authorizations
Provide customer support and respond to inquiries
Improve our website, services, and customer experience
Meet legal, regulatory, and operational requirements

We do not sell or rent your personal information to third parties.

Payment Information

Payment information is required when booking services and is used solely to:

Pre-authorize anticipated service costs
Process completed service charges
Bill for cancellation fees or additional approved work

All payment transactions are handled through secure, PCI-compliant third-party payment processors. We do not store full credit card numbers on our servers.

Sharing Your Information

We may share your information only in the following circumstances:

With trusted service providers (e.g., payment processors, scheduling software) strictly for business operations
When required by law, court order, or regulatory authority
To protect the rights, safety, or property of Fix My Hot Tub, Wellness Shop, our technicians, or customers

All third parties are required to protect your information and use it only for authorized purposes.

Cookies & Analytics

Our website uses cookies and similar technologies to:

Analyze website traffic and performance
Understand how visitors interact with our content
Improve functionality and user experience

You may disable cookies through your browser settings, though some features of the site may not function properly.

Data Retention

We retain personal information only for as long as necessary to:

Fulfill service obligations
Comply with legal and accounting requirements
Resolve disputes or enforce agreements

When information is no longer required, it is securely deleted or anonymized.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

While we strive to protect your information, no method of transmission over the internet is 100% secure.

Your Rights

Request access to your personal information
Request corrections to inaccurate information
Withdraw consent where applicable (subject to legal or contractual restrictions)

To make a request, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Email: service@wellnessshop.ca
Business: Fix My Hot Tub / Wellness Shop